Terms & Conditions

1. PROCESS

For all tenancy requests, including those made by telephone or internet, the Main Tenant must complete and sign this Short-Term Tenancy Agreement. This must be sent to us at the time of Tenancy Application. The Lead Guest must be over 18 years of age and authorised to make the request tenancy and to accept these binding Terms & Conditions by all persons named on the Property Rental Form. The Main Tenant will be responsible for making all payments due. On receipt of documents from us, you must advise us if anything appears to be incorrect. We (the Landlords) regret that we cannot accept liability if we are not notified of any inaccuracies within 10 days of our dispatching the documents to you. We reserve the right to refuse a booking without giving any reason.

2. RENTAL PAYMENT

In order to confirm your occupancy, request a deposit payment for 25% (or similar figure) of the total rental fee must be enclosed with both the signed Short-Term Tenancy Agreement. If we do not receive your payment and the signed forms within 5 days of your verbal or email confirmation, then we will release the tenancy and will not be able to guarantee that the property will subsequently be available. We must receive the balance of rental fee by 8 weeks prior to the start of the tenancy date. If payment is not received by us in full and by the date given in our confirmation letter, then we reserve the right to treat the Short-Term Tenancy as cancelled. In this case, cancellation charges as set out in the clause “Cancellation by you” will be applicable. Tenancy requests received 8 weeks or less before the required occupation date must be paid in full.

3. YOUR CONTRACT

A binding contract comes into existence when your Tenancy request is confirmed by telephone or email (when you are reserving 8 weeks or less before occupancy) and in all other cases when we dispatch our confirmation invoice. This contract is governed by English Law where the Tenants are UK residents. It is mutually understood and agreed that any dispute, claim or any other matter that arises out of this contract will be dealt with by the courts of England and Wales. The Short-Term Tenancy outlining the property use is governed by Spanish Civil Law

4. CANCELLATIONS (BY YOU)

BY YOU (the Main Tenant) You may cancel at any time. Cancellation must be communicated to us in writing and takes effect from the date received by us. In the event of cancellation then the following charges become applicable: 

  • Less than 2 weeks prior to occupancy date – 100% of full cost 
  • Between 2-4 weeks prior to occupancy date – 90% of full cost 
  • Between 4-8 weeks prior to occupancy date – 75% of full cost
5. CANCELLATIONS (BY LANDLORD)

BY US (the Landlords) It is extremely unlikely that we will have to make any changes to your property rental. However, occasionally we may have to make changes and reserve the right to do so at any time. Most of these changes would be minor and we will advise you of them as soon as they may be applicable. If we are forced to cancel the property rental because of force majeure or for any reason that makes the property unfit for rental, you will have the choice of either allowing us to try to locate a suitable alternative property on your behalf or of cancelling the booking and accepting a full refund of all monies paid to us. Please note that we are not liable for any consequential loss or incidental expenditure resulting from the cancellation of your occupancy.

6. INSURANCE

It is the responsibility of the Tenants to ensure that their personal possessions are insured. We cannot accept any liability for theft of, loss of or damage to personal possessions. We also recommend that adequate insurance for cover is arranged in case of cancellation (see CANCELLATIONS).

7. COMPLAINTS

Complaints must be reported immediately to the owners of the property or to their representatives thereby giving them the opportunity to rectify the problem during your occupancy. If the problem cannot be rectified during your occupancy, you must write to us within 28 days of the end of Tenancy giving full details of your complaint. We cannot accept complaints if you have not followed the course of action laid down in this clause.